Términos y condiciones
This page summarizes the terms that apply when booking or participating in Scuba Tulum tours, courses, and guided dive activities.
Bookings and confirmations
A booking is confirmed according to the checkout flow, booking platform, or written confirmation you receive. Activity details, inclusions, price, deposit, balance, meeting point, and timing may vary by product.
Deposits, balances, and fees
Online bookings may collect a deposit and may display the full trip price. Unless your confirmation says otherwise, the remaining balance is paid on arrival. Card or payment processing fees may apply.
Cancellations and rescheduling
Standard changes or cancellations should be requested at least 48 hours before the activity. Christmas, New Year, and Easter periods require at least 7 days notice. Late cancellations and no-shows may lose deposits or payments already made.
Weather and operational changes
Weather, visibility, currents, site closures, guide judgment, or safety conditions may require schedule, route, activity, or site changes. If Scuba Tulum cancels for safety or operational reasons, the team will help reschedule or confirm the appropriate refund path for the booking method.
Certification, health, and safety
Certified dives require proof of certification and may depend on recent experience, comfort level, and conditions. Buceors must be medically fit to dive, follow guide instructions, and avoid alcohol or drugs before diving. Guides and instructors may refuse participation or adjust the plan for safety.
Related booking policies
For a customer-friendly summary of cancellation windows, weather changes, certification requirements, and what to bring, review the Políticas de reserva page.
These terms are a practical summary for customers and do not replace specific written booking confirmations, checkout terms, waivers, or instructions provided by Scuba Tulum. See also Políticas de reserva.